JOMER BALGOS
Customer Service Hospitality
BAGAC,BATAAN
Summary
Hospitality professional supporting reservation operations through accurate booking management and guest communication. Oversees third-party bookings, payment settlement, promotion guidance, and issue resolution to keep reservations moving smoothly and guests informed. Built for a Reservations Supervisor path that values clear service standards and coordinated booking support.
Overview
3
3
Certificates
4
4
years of professional experience
Work History
Reservations Associate
La Jolla Hotels & Beach Resort-4 Star Resort
Banawang, Bagac
03.2024 - Current
- Handle up to 15-20 guest inquiries per day across phone and online channels with prompt, courteous responses.
- Respond promptly to guest questions about booking details, location, timing, and next steps.
- Maintain smooth service with a positive attitude while using clear knowledge of the resort and its offerings.
- Recommend promotions and best-fit offers based on each guest's needs and preferences.
- Resolve misunderstandings by making accurate suggestions that support a more comfortable stay.
- Track bookings , process reservations and arrange room assignments in PMS (XENIA) to keep reservations organized and up to date.
Waitstaff
Montemar Beach Club Inc.
Bagac, Bataan
12.2022 - 12.2023
- Served 10-13 guests per shift with prompt, attentive dining service and clear customer communication.
- Coordinated food dispatching and all-around dining service to keep orders moving smoothly during busy shifts.
- Supported team leadership as assigned team leader, maintaining smooth service across opening and closing shifts.
- Handled basic bartending alongside dining-floor duties, balancing service needs with steady multitasking and organization.
3rd SK Councilor
Sangguniang Kabataan
Brgy. Saysain, Bagac
05.2018 - 12.2023
- Support youth-focused goals and initiatives for Brgy. Saysain as a seated councilor.
- Organize Linggo ng Kabataan, cleanup drives, and relief distributions with strong planning and coordination.
- Guide event management training and plan proceedings to keep activities organized and on schedule.
Intern/Trainee
Omni Aviation Corporation
Clarkfield, Pampanga
05.2022 - 06.2022
- Built practical knowledge of airport services through hands-on internship duties and technical support exposure.
- Applied English fluency in speaking, writing, and reading to support clear guest and team communication.
- Maintained emotional control and resolved conflicts calmly during training scenarios and service interactions.
- Practiced on-board and off-board cabin crew procedures while supporting hospitality standards and guest readiness.
- Demonstrated strong time management, organization, and self-proficiency growth throughout the training program.
Education
Bachelor of Science - Tourism Management
Bataan Peninsula State University-Main Campus
City of Balanga, Bataan09-2022
Skills
Communication skills
Customer relations
Problem solving
Time management
Occupancy forecasting
English fluency
PMS (XENIA)
Reservations management
Room assignment coordination
Certification
Diploma - Bachelors of Science in Tourism Management, Bataan Peninsula State University
AWARDS AND HONORS
- NCII PASSER for Front Office Services- CITY OF BALANGA, BATAAN December 02,2021
- Acknowledged competency towards Front Office Services with a certificate valid till December of 2026.,
- NCII PASSER for FNB SERVICES- CITY OF BALANGA, BATAAN December 21,2021
- Acknowledged competency towards Food and Beverage Services with a certificate valid till December of 2026., Dean’s Lister BPSU-MC- CITY OF BALANGA, BATAAN S.Y. 2018-2022
Affiliations
Sangguniang Kabataan Council, May 15,2018- December of 2023
Timeline
Reservations Associate
La Jolla Hotels & Beach Resort-4 Star Resort
03.2024 - Current
Waitstaff
Montemar Beach Club Inc.
12.2022 - 12.2023
Intern/Trainee
Omni Aviation Corporation
05.2022 - 06.2022
3rd SK Councilor
Sangguniang Kabataan
05.2018 - 12.2023
Bachelor of Science - Tourism Management
Bataan Peninsula State University-Main Campus