Jason Clayder Clark Melgar

• Provide technical services and support to the following areas;
• Network Level (MPLS/SDWAN): WAN and LAN connectivity, Router, Firewalls, and Security
Internal Systems, Cloud, and network Infrastructure.
• Microsoft Related technologies: Windows Server, Exchange Online, SQL, SharePoint Online, SCCM.
• Virtualization Technologies: Citrix and Microsoft.
• Remote Access Solution: VPN, Terminal Services, and Citrix.
• Remote monitoring and management of systems alerts and notifications.
• Work on 2nd and 3rd line escalated support issues related to our core business solution.

• Perform network assessments and security audits.
• Document maintenance for all computer systems and network infrastructure.
• Communication with Staff as required: Keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Be available for other engineers and coach them to resolution.
• Ensure high availability of the systems.
• Ensure the systems are safe and secure as in line with the company security policy.
• Following acquisition assist with the assessment of the acquired systems and project of integration.

• Triage and complete technical concerns by communicating with end users and vendors via phone and email.
• Support, maintain and action day-to-day operations of the server, network, and cloud technology.
• Ensure successful backup of data and systems to on-premise and cloud repositories.
• Escalation point for all level 1 and 2 support issues across multiples accounts.
• Strong Background in support and admin of Windows Server and client O/S.
• Implement and maintain Microsoft 365 stack (Azure AD, Exchange Online, OneDrive, SharePoint
Online, Teams).
• Administer Windows server-side infrastructure (Windows server (2008, 2012, 2016 & 2019)

• Responsible for managing TP Philippines Citrix team compose of 6 resources. Makes
important team plan and decisions.
• Responsible for administration and maintenance of Citrix Farm with 2800 plus concurrent users.
• Responsible for performing scheduled Citrix Infrastructure server's Backend updates Execution
of routine health checks and monitoring of the Citrix XA/XD environment for critical issues and
alerts.
• Maintain XenApp builds and integrate patches and updates on a regular basis See less MCS
Provisioning XenDesktop 7x resources (Server OS machines, hosted applications, and desktop
OS machines).
• Performing tasks related to implementation, installation, and configuration of all Citrix
XenDesktop components.
• Setup, management and monitoring of the hypervisor.
• Setup and management of Provisioning Services, StoreFront/Desktop Studio, and Personal
vDisk.
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• Deploy desktop/laptop/phone hardware and related peripherals (printer etc.).
• Deploy Desktop/laptop software images.
• Install other software and hardware peripherals as per requirement of client or company.
• Generates reports related to asset IT inventory, HW repair and SW licenses.
• Coordinates vendors on asset repairs and replacement of HW/SW.

• Assist Customer in booking Flight, hotels, and car
• Ensure an error free booking
• Recommends best options for customers travel vacations
• Promptly resolved customer queries and provided alternative solutions for their vacation.