Maricel M. San Mateo
Total Rewards And Compliance Admin Associate
Taguig City,Metro Manila
Summary
Total Rewards Administration and Compliance Associate handling case dispatch, initial review of benefit and compensation requests, and processing employee data updates per month for rewards administration. Supports compliance checks by escalating total rewards cases per week to the right specialist and keeping sensitive records organized and accurate. Brings administrative discipline from complex, cross-functional support roles across rewards, quality, and compliance work.
Overview
19
19
years of professional experience
Work History
Total Rewards Administration and Compliance Associate
Ascendion Digital Solutions Philippines Inc. (Rendering Services to Johnson & Johnson International (Singapore) Pte. Ltd.)
02.2024 - Current
- Oversaw initial reviews and dispatch of cases to ensure accurate assignment to total rewards teams. Efficiently processed employee data associated with compensation and benefits administration. Identified and escalated relevant cases to total rewards specialists. Delivered administrative support on diverse total rewards tasks as they arose.
- Conducted compliance audits, verifying adherence to regulatory standards and internal policies to mitigate risks.
- Reviewed documentation for accuracy and completeness, minimizing errors in compliance reporting.
- Collaborated with cross-functional teams to implement process improvements, enhancing compliance efficiency and streamlining operations.
QUALITY SYSTEM and Administrative Support
Collabera Technologies Pvt. Inc. (Rendering services to Janssen Asia Pacific)
01.2023 - 01.2024
- The Quality System and Administrative Assistant is in charge of providing comprehensive Quality System and administrative support to the Senior Director, Commercial Quality Pharm Asia-Pacific, and his team. Provide overall compliance oversight and monitoring of Pharm AP's Quality System and communication issues, such as ComplianceWire and Summit Trainings, TrackWise QI, CAPA and Change Control, other Quality and Supply Chain Metrics, PRISM, Dashboards, Sharepoint, and Excel Spreadsheets. Provide user access requests and troubleshooting, including to TruVault Tier 1 Superuser. Inputs data into tools, analyzes information to identify areas for improvement, and creates reports to ensure ongoing compliance. Follows up on data collection and tracks completion of data and information requests to various AP sites in support of Quality Systems and Compliance. Consolidated data into actionable formats and analyzed information to support Senior Director, Commercial Quality Pharm AP, and direct reports in making informed decisions. Supports CAPA and other review boards with data collection, meeting minutes, and action follow-up items. Set up and prepare domestic and international travel, complete travel expense reports, and manage travel-related logistics for the Senior Director, Commercial Quality Pharm Asia Pacific. Interact with management on a daily basis while handling highly confidential documents and materials. Coordinate and track the regional budget and expenses. Manage team purchases, vendor contracts, and agreements in accordance with J&J policies, coordinating with Procurement and HR, and utilizing ARIBA/eMarketplace and other J&J systems. Responsible for coordinating and managing logistics for meetings with senior management, executives, team members, and external partners regarding product quality, safety, and/or compliance issues. Responsible for scheduling these meetings using Outlook. Created and prepared meeting agendas, minutes, memoranda, correspondence, and presentations to support effective communication and documentation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
QUALITY ASSURANCE OFFICER
Healthy Innovation Distribution Inc.
10.2020 - 12.2021
- Responsible for ensuring the products consistently meet the regulatory requirements through but not limited to Acceptance Quality Level Sampling, Validation, Product Quality Review, Change Control, Quality Risk Management and Documentation. Reports and discusses quality issues to Management. Conducts AQL sampling and inspection on Finished Goods and ensures compliance to the specifications. Works with Research and Development personnel to schedule and monitor execution of validation and production activities. Assisted during product complaint investigations, deviation management, and quality risk management.
- Ensured compliance with quality standards through systematic audits and inspections.
- Developed and implemented quality control procedures to enhance product consistency.
- Collaborated with cross-functional teams to identify and resolve quality issues efficiently.
PROCESS ENGINEER
Derm Pharma Incorporated
06.2017 - 10.2020
- Designed and authored protocols and Master Production Records (MPR) for validation and re-validation of new and improved products, focusing on process enhancements and scalability. Implementing protocol and performing validation / re-validation of proposed improved product and process or new / existing equipment. Collate data to Establish the reproducibility of process parameters and product quality. Write validation report to document results. Evaluates protocol of technology transfer from R&D. Performs Continuous Process Verification and Improvement. Oversees first production batches using trial order raw material from alternate suppliers that were previously approved by R&D and write Trial Order Raw Material report. Conducted Temperature and Relative Humidity Mapping Study of storage areas, compiling data for comprehensive mapping report. Oversees calibration of equipment and instruments used in the plant.
- Led process optimization initiatives, resulting in improved product quality and reduced waste.
- Developed and implemented standard operating procedures for manufacturing processes, enhancing efficiency and compliance.
- Analyzed production data to identify trends, driving continuous improvement and operational excellence initiatives.
TELESALES AGENT
Oriental International Labors Supply On Demand
07.2016 - 09.2016
- Make outbound calls to inform prospective clients with regards to the services the company offers and receives inbound calls to assist clients, manage client database, and generate new clients through referrals and social media advertisements, upselling the services to the clients to be able to meet the target.
- Developed and maintained relationships with clients to ensure satisfaction and repeat business.
- Conducted outbound calls to generate leads and promote services effectively.
- Utilized CRM software to track sales activities and customer interactions accurately.
OFF – PLANT QA SUPERVISOR
ARC Refreshments Corporation (formerly known as Asiawide Refreshments Corporation)
04.2012 - 08.2014
- Responsible for conducting inspection and audits in all bottling plants. Ensure adherence to specified standard set by the company for raw & packaging materials, other in-process materials, water treating, cGMP, GWP, GLP, Cleaning & Sanitation, Housekeeping, Finished goods production and compliance to all government regulatory requirements. Responsible for making proposals for yearly CAPEX, budgeting, attending customer complaints, conducting physical – chemical analysis on finished products and raw materials, and renewing government licenses of the company and other administrative related task. Making PO and LPO for the items needed, delivered and received. Performed daily inventory of raw materials and finished goods. Monthly Inventory of equipment and materials used in the laboratory and office.
- Led quality assurance team to enhance product consistency and compliance with industry standards.
- Developed and implemented quality control protocols, reducing defect rates across production lines.
- Trained staff on quality assurance methodologies, fostering a culture of continuous improvement.
QA SUPERVISOR
ARC Refreshments Corporation
05.2010 - 04.2012
- Supervises and coordinates activities of workers engaged in inspecting and testing finished goods proceeding through stages of the manufacturing process, applying knowledge of quality assurance standards and procedures. Reviews quality assurance instructions, product specifications, and production schedules to determine method of conducting inspections and tests, sequence of operations, and work assignments. Directed quality assurance inspection and testing to ensure compliance with establishment and regulatory standards. Assigns training of new workers to qualified workers. Reviewed reports and conferred with quality assurance, production, management, and engineering personnel to resolve work-related issues.
- Supervised quality assurance team, ensuring compliance with company standards and regulatory requirements.
- Developed and implemented quality control procedures to enhance product consistency and safety.
- Conducted regular audits of production processes, identifying areas for improvement and efficiency gains.
QA SPECIALIST
ARC Refreshments Corporation
05.2008 - 04.2010
- Monitored and evaluated the effectiveness of corrective actions within the quality system.
- Developed and implemented quality assurance protocols to enhance product reliability.
- Conducted thorough inspections and testing to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve quality issues proactively.
PROCESS TECHNICIAN
ARC Refreshments Corporation
12.2007 - 04.2008
- Responsible in analyzing all processes, identifying all fundamental issues and assisting in appropriate resolution. Provided technical support to projects, performed root cause analysis, and assisted in defect reduction. Develop and improve various existing product design and ensure quality requirements. Ensure compliance to all safety rules and standards at all times in processes. Maintained housekeeping standards and ensured compliance with safety rules.
- Operated and maintained production equipment to ensure optimal functionality.
- Monitored quality control processes to guarantee product consistency and safety standards.
- Collaborated with team members to streamline workflows and reduce operational downtime.
PRODUCT TESTER
ARC Refreshments Corporation
09.2007 - 11.2007
- Conducted product testing to ensure quality met expected requirements. Documented test procedures and recorded test results to maintain accuracy. Monitored and tracked defects until resolution. Perform testing for both new products and enhancements. Adhere to established testing standards and strategies.
- Conducted thorough product evaluations to ensure quality standards were met.
- Analyzed product performance and provided actionable feedback for improvements.
- Collaborated with cross-functional teams to streamline testing processes and enhance efficiency.
Education
Bachelor of Science - Chemical Engineering
Mapua Institute of Technology Manila
Manila, Philippines08-2006
Skills
Employee data management
Case triage
Benefits administration
Calendar coordination
Meeting coordination
Compliance tracking
Document control
Report preparation
Data consolidation
Stakeholder follow-up
SEMINARS AND WORKSHOPS ATTENDED
- DTI Consumer Welfare Desk | July 2012
- Supervisory Training on Water Treating Operation | February 2013
- Merck Safety Summit | June 2013
- Supervisory Training on Sweeteners, Other Ingredients, & Syrup Room Operations | August 2013
- Supervisory Training on Carbon Dioxide, Deaeration and Proportioning, Carbonation, Filling and Bottle Washing Process | November 2013
- Accurate & Efficient Weighing Seminar | July 2017
- Six Sigma Workshop | May 2018
- BOSH Training | June 2019
- Good Manufacturing Practices for Food Manufacturers & Traders (GMP-FMT) | September 2019
INTERNSHIPS
INTERN – Pilipinas Shell Petroleum Corporation – October 2005 to December 2005 Underwent Training on Laboratory techniques. Monitoring of the quality of Used Oil from different Companies by using the Total base Number Method, Neutralization Volume Method and Percentage Water Method.
Section name
- Clean Water Act 2004 | September 2004
- Remote Sensing and its Environmental Application | June 2004
- Plant Visit: Hacienda Luisita Sugar Refinery | May 2003
Timeline
Total Rewards Administration and Compliance Associate
Ascendion Digital Solutions Philippines Inc. (Rendering Services to Johnson & Johnson International (Singapore) Pte. Ltd.)
02.2024 - Current
QUALITY SYSTEM and Administrative Support
Collabera Technologies Pvt. Inc. (Rendering services to Janssen Asia Pacific)
01.2023 - 01.2024
QUALITY ASSURANCE OFFICER
Healthy Innovation Distribution Inc.
10.2020 - 12.2021
PROCESS ENGINEER
Derm Pharma Incorporated
06.2017 - 10.2020
TELESALES AGENT
Oriental International Labors Supply On Demand
07.2016 - 09.2016
OFF – PLANT QA SUPERVISOR
ARC Refreshments Corporation (formerly known as Asiawide Refreshments Corporation)
04.2012 - 08.2014
QA SUPERVISOR
ARC Refreshments Corporation
05.2010 - 04.2012
QA SPECIALIST
ARC Refreshments Corporation
05.2008 - 04.2010
PROCESS TECHNICIAN
ARC Refreshments Corporation
12.2007 - 04.2008
PRODUCT TESTER
ARC Refreshments Corporation
09.2007 - 11.2007
Bachelor of Science - Chemical Engineering
Mapua Institute of Technology Manila