CRIZALYN LEGASPI
DEMOTICA
Digos City,Davao Del Sur
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments and with successful experience in fast-paced office settings. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Administrative Assistant
Department of Health
digos city, davao del sur
03.2021 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Handled client correspondence and tracked records to foster office efficiency.
Administrative Staff Assistant
NextAgro Microventures
Davao City, Davao del Sur
11.2018 - 11.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Organized weekly staff meetings and logged minutes for corporate records.
- Executed record filing system to improve document organization and management.
- Managed Access databases converting complex data into easy-to-interpret data.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created PowerPoint presentations for business development purposes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
Call Center Agent
Teleoutsourcing
digos city, davao del sur
01.2018 - 04.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Promoted available products and services to customers during service, account management and order calls.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Recommended products to customers, thoroughly explaining details.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Administrative and Finance Assistant
Longping Tropical Rice Development, Inc.
digos city, davao del sur
10.2017 - 11.2017
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Typed and submitted correspondence, memos, drafts and emails.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Evaluated office processes, making suggestions to improve efficiency.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Provided exceptional service to customers requiring assistance such as account questions.
- Managed office inventory and ordered new supplies when items were running low.
Assistant Manager
Chowking
Pasig City, NCR
02.2017 - 08.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Administrative Staff
SMWPI Wood Products, Incorporated
Davao City, Davao del Sur
02.2016 - 05.2017
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Coordinated travel arrangements by ground transportation.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising new and company driver employees.
- Answered, responded to and transferred over every departments daily phone calls on multi-line phone system.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained clean reception area to promote positive, professional environment for clients.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system, entered data and completed other clerical tasks.
- Created and implemented standard operating procedures for records handling.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
Administrative Office Clerk
Municipal Planning and Development Council
Municipality of Carmen, Surigao del Sur
11.2014 - 12.2015
- Handled client correspondence and tracked records to foster office efficiency.
- Optimized system use by preparing training manual for team members covering proper clerical procedures.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Barangay Secretary
Barangay Office of Antao, Municipality of Carmen
Antao, Municipality of Carmen, Surigao del Sur
06.2014 - 11.2014
- Developed team communications and information for meetings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
Education
Bachelor of Science - Secondary Education
Rizal Memorial College
Poblacion, Davao City 11.2019 - 03.2020
Bachelor of Science - Information Technology
Surigao Del Sur State University - Cantilan Campus
Cantilan, Surigao Del Sur 06.2009 - 04.2013
High School Diploma -
Kidapawan City National High School
Poblacion, Kidapawan City 06.2005 - 03.2009
Skills
Arts and craft
Computer lay-outing and editing
Graphic Designing
Microsoft Office
Meeting minutes
Office administration
Project planning
Multi-line Telephone Systems
Supervising staff
Office management
Recordkeeping
Time management
Filing and data archiving
Presentation design
Bookkeeping
Arts and Crafting
Art is just my passion since high school because when im doing arts, and crafts i feel free to express myself through drawings pictures and all things that i cant do in other circumstances, i can create what i like and invasion great things which i can attempt, even if they fail quite often i still enjoy that feeling of hope and that it will turn into something special and fun and nice.
Timeline
Administrative Assistant
Department of Health
03.2021 - Current
Bachelor of Science - Secondary Education
Rizal Memorial College
11.2019 - 03.2020
Administrative Staff Assistant
NextAgro Microventures
11.2018 - 11.2020
Call Center Agent
Teleoutsourcing
01.2018 - 04.2018
Administrative and Finance Assistant
Longping Tropical Rice Development, Inc.
10.2017 - 11.2017
Assistant Manager
Chowking
02.2017 - 08.2017
Administrative Staff
SMWPI Wood Products, Incorporated
02.2016 - 05.2017
Administrative Office Clerk
Municipal Planning and Development Council
11.2014 - 12.2015
Barangay Secretary
Barangay Office of Antao, Municipality of Carmen
06.2014 - 11.2014
Bachelor of Science - Information Technology
Surigao Del Sur State University - Cantilan Campus
06.2009 - 04.2013
High School Diploma -
Kidapawan City National High School
06.2005 - 03.2009